Refund policy

RETURNS

You have 15 days from the day your order arrives to return it.

To be accepted, the cap must be unworn, in its original
condition, and returned with its packaging.

Return shipping is arranged and paid for by you. We recommend a
tracked service — we can only refund items that reach us.

To start a return, contact us at support@kapraheadwear.ae with
your order number.

If a returned item arrives worn, damaged, or outside the 15-day
window, we will contact you. You may have it sent back to you at
your cost, or we can dispose of it.

EXCHANGES

If the size isn't right, we'll exchange it. Contact us at
support@kapraheadwear.ae within 15 days with your order number
and the size you need. Exchanges are subject to availability.

REFUNDS

Once we receive and inspect your return, we'll confirm it with
you. Approved refunds are issued to your original payment
method. Your bank may take a few days to show it.

Original delivery charges are not refunded unless the item was
faulty or incorrect.

FAULTY OR INCORRECT ITEMS

If your cap arrives damaged, faulty, or is not what you ordered,
contact us at support@kapraheadwear.ae with your order number
and a photograph.

We will replace it or refund you, and we cover the return
shipping. This applies regardless of the 15-day window, in line
with your rights under UAE Federal Law No. 15 of 2020 on
Consumer Protection.

Nothing in this policy limits those rights.

CONTACT

support@kapraheadwear.ae