Privacy policy
Last updated: September 2026
WHO WE ARE
This store is operated by Kapra headwear For Online Selling, trading as KAPRA, licensed in Dubai, United Arab Emirates under trade licence 1530310.
We are the controller of the personal data described below. The store is hosted by Shopify.
Contact: contact@kapraheadwear.ae
WHAT WE COLLECT
Contact details — your name, contact details, delivery address and billing address.
Payment information — handled by our payment provider. We do not see or store your full card details.
Account information — if you create an account, your username, password and preferences.
Transaction information — items you view, add to your basket or purchase, and your order history.
Communications — anything you send us when you get in touch.
Device and usage information — your IP address, browser and device type, pages viewed, and the site you arrived from.
WHERE IT COMES FROM
Directly from you. Automatically as you use the store, including through cookies. From our service providers acting on our behalf.
WHY WE USE IT
To process and deliver your order.
To contact you about your order.
To handle returns, exchanges and enquiries.
To create and manage your account.
To send you marketing, where you have agreed to it.
To detect and prevent fraud, and to keep the store secure.
To improve the store.
To meet our legal and accounting obligations.
WHO WE SHARE IT WITH
Shopify, which hosts this store.
Our payment provider, to take payment.
Our courier, to deliver your order.
Our email provider, to contact you.
We may also disclose information where the law requires it, or in connection with a sale or restructuring of the business.
We do not sell your personal data.
SHOPIFY
Shopify processes information about your use of this store in order to provide and improve its services, and uses some of that data across the merchants on its platform. For those purposes Shopify is the controller. You can read how Shopify uses your data at privacy.shopify.com.
TRANSFERS OUTSIDE THE UAE
Some of these providers store and process data outside the United Arab Emirates. Where that happens, we rely on the safeguards those providers have in place to protect it.
HOW LONG WE KEEP IT
We keep order records for as long as our accounting and tax obligations require. Marketing contacts are kept until you ask us to stop.
YOUR RIGHTS
Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you may ask us to:
give you a copy of the data we hold about you, correct it, delete it, restrict or object to how we use it, transfer it to someone else, stop using it for marketing.
Contact us at contact@kapraheadwear.ae and we will respond within 30 days. We may need to confirm your identity first. You may appoint someone to make a request on your behalf, and we will ask for proof of that authority.
We will not treat you differently for exercising these rights.
COMPLAINTS
If you are unhappy with how we handle your personal data, contact us first at contact@kapraheadwear.ae. You also have the right to complain to the UAE Data Office.
CHILDREN
This store is not intended for children, and we do not knowingly collect data about them. If you are a parent or guardian and believe your child has given us their information, contact us and we will delete it.
SECURITY
We take reasonable steps to protect your information, but no system is completely secure. Please don't send us sensitive information through unsecured channels.
COOKIES
This store uses cookies to keep your basket working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.
LINKS TO OTHER SITES
This store may link to sites we don't operate. We are not responsible for their privacy practices, and you should read their policies before using them.
CHANGES
If we change this policy we will update this page and the date above.